I had high hopes for this place but was really disappointed because of exceptionally rude service. The wait was vey long, forgiveable since they recently opened. The problem started when I noticed that the man (who seemd to be the manager or owner) making my food was making me a burger not a wrap. When I told him that I ordered the a falafel sandwich not a burger, he said that I couldn't just say a falafel sandwich but I had to use their description to order it. He then read through the (overly complex) name of every sandwich on the menu and proceeded to make me say the exact name of what I had wanted before making it. It was incredibly rude and condescending. He never apologized or acknowledged that the cashier had clearly misheard my order. When I asked to be refunded the difference between the falafel I ordered and what the cashier had accidentally charged me for, the man muttered something rude and walked away. The cashier apologized profusely but wouldn't refund me. The falafel was pretty good but not worth the $9 I paid or the terrible service. With so many places in the area that have polite and customer-service focused staff, I will not be going back here again. A terrible experience.