My mom and I have a routine of coming here as a sweet chaser to lunch at nearby Aladdins. I've found the place to be quite clean, and the yogurt and custard flavors to be generally delicious. They try hard to create interesting pairings in each of the machines, so that the swirled versions produce combinations such as orange creamsicle and chocolate covered pretzel. I do wish that they would carry an original tart yogurt, the plain kind that started this fro-yo craze, but perhaps it's not a popular flavor. Yogurt priced by the ounce is never going to be economical, regardless of the chain you go to, so I don't think it's fair to critique this store on a universal truth (as others have).
I have noticed that their customer service is all over the map. One afternoon we were served by a women who was potentially the store's owner. She was exceedingly knowledgeable, friendly, and exuded pride in the store and the product. She absolutely made us want to come back. This past time, however, the guy at the register was on his iPhone 95% of the time. I know that January is probably a slower month for this kind of business, but come on. I don't enjoy paying for the pleasure of vying for the attention of a distracted smartphone user. I will still return to Lulu's if I'm in the neighborhood, because the yogurt is tasty, but I hope that they can reinvigorate some of the staff to get off of their devices!