Great Sprint store with extraordinary customer service. Horrible location, though, being smack dab next to a high-traffic Chipotle, which seems to always be busy.
I've come to this Sprint store twice now for customer service issues. No, there wasn't anything wrong with my phone or my plan. In fact, the first time I stopped in was to address my battery issue. I couldn't keep a charge. The guy behind the counter exchanged my old battery for a new one - at no cost. Then he said he'd knock $5 off my text fees - something about a special promotion I was eligible for. Very cool.
My second visit was to activate a new phone and change my plan to the new Everything Plan. What a cinch! I was in and out in under 10 minutes. Could it really be that simple? Yes, I guess so.
Say what you will about Sprint, but I'm stickin' to this carrier, especially if they offer a new coverage plan with unlimited messaging (including text, picture mail, web access, etc.) WITHOUT demanding I extend my contract. Plus, my phone works everywhere I travel. I really can't say the same for Altell, T-Mobile or Verizon. (And I simply refuse to use AT&T for reasons that'll remain confidential.)
*steps off soapbox*
So, yeah, anyway. Got a Sprint or Nextel phone? Bookmark this location. It's not one in which you can get your phone repaired (you'll have to go elsewhere for that) but for anything else, this is the store I recommend.