*** This may be a long review, but it's worth reading if you're thinking of taking your dog to this facility *** Camp Bow Wow sees dogs as a dollar sign and not as loving pets that us customers pay them a LOT of money to take care of when we are busy away at work.
At first, Camp Bow Wow seemed like a great choice for my dog. I took him there for daycare at least twice a week, without any problems, for about a month. Then one day, I decided we'd try out their grooming service and get my dog a bath while he was there during his stay. They instructed me that he would get his bath about an hour before I arrived to pick him up that evening. The first bath he ever received there - AMAZING. His fur smelled good, he came running out with a bandana around his neck, he was very clean. At this point, I thought "Okay, now I've found a good groomer." Boy, was I wrong! The second time he had a bath there, he came out (with no bandana on) and he smelled like a wet dog - no good smelling puppy spray this time. So I voiced my concern. The lady at the front desk said to me "Well our groomer is out today, so it was probably just a camp attendant that did his bath for him." UNACCEPTABLE. I paid for a groomer to bathe him, not an unqualified team member. Clearly my concerns grew about this place, but I decided to give them one last chance.... My dog went off to daycare as usual that day (10AM) and I paid for a bath to be given to him at about 5PM because I would be picking him up at 6PM. They said to me "Well let me find out if the groomer has time for him today and I'll give you a call back." I said okay and I left him for daycare, fully expecting a call throughout the day. 2PM rolls around and there's still no call. So I called the front desk to ask if he would be getting a bath. They replied "Oh yeah, he already had one at 1PM." *** Here comes the part where I warn you against this place... I said to them "Okay, well where's he been for the past hour then?" The front desk girl replied "In a room drying off." After she must have sensed my disappointment she said "Our groomer left today at 2PM, so I think he was the last to get done." AKA your groomer was ready to get off work and just rushed him in, not caring at all what time he would be picked up. I said "Okay, well I told the front desk I would not be picking him up until 6PM, so where do you intend on keeping him until then?" The attendant of course took a huge pause and then said "Well, since he's clean now, I'm sure you wouldn't really want us to put him back into the daycare room, so I suppose he'll just be in his individual room until pick up." ARE YOU SERIOUS?? So their plan was to keep my dog (who I paid a full day of daycare for PLUS a bath) in a room by himself for 5 HOURS?! AND on top of that, when I went to pick him up (after I hung up the phone and had to leave work early) he came out once again, no bandana, and smelling like a wet dog. Needless to say, I exchanged a few words with the manager, she offered him a new bath which she gave to him personally, and we have never gone back.
This place completely lacks customer service, attention to detail and CARE of your pet, and compassion for an upset customer. Keeping my dog in a room alone for 5 HOURS is UNACCEPTABLE and I will never return to this facility or give them any good review. Do Not Waste Your Time Here.