Morton's The Steakhouse was one of my favorite restaurants. I have spent about $2500 at Morton's in six months. The first two visits were perfect. Unfortunately our last visit was a serious disappointment. The food was good, but the service was poor. Our table was too small for seven people and was right outside of the kitchen, but the real bad-apple was the server. She was inattentive, slow and error-prone. She didn't even bring out the dessert cart, and it was my Mom's 93rd birthday. I filled out the survey and scored it appropriately. The manager later called and seemed a little lackadaisical. I told him the story; he promised to send a gift card.
I just received a gift card for $25. That's right... $25, after spending $2500!
The gift card came from Sr. Vice President of Operations, Tim Whitlock. I really can't think of a better slap-in-the-face than a $25 gift card, after spending $2500.