Is this a 5 star boutique sandwich shop? No. Is it a 5 star Jimmy Johns? You betcha.
I'm not a big reviewer of chains nor have I ever done a mobile review (I'm big on length), but as a very regular customer here it almost hurts my feelings when I see it getting slammed as I check in. I come in and order to go, I get delivered to my house (all hours) and get it delivered to my office.... I think this gives me some insight.
They have never messed up my order (knock on wood). Repeat, never messed up. Trust me, I'm not a "uhhh just give me the number 1 however it comes" type of person. I am an annoying special order person, even when I mix it up. I'm not sure what more you could want from a chain delivery sandwich place but what you ordered, in a timely manner. It's also clean in there & everyone is friendly. Again, never messed up my order... That's all that really matters LBH.
Protip: if you want a sandwich for lunch, don't expect lightening fast delivery. This is a jam packed business dense area. Be prepared to wait some orrrr call early and beat the rush. I have ordered at all hours and notice this is the only time It's not freaky fast, so I adjusted.