Like others, I should have judged by the empty parking lot and gone to Denny's or Crackle Barrel instead. This is IHOP right? International House of PANCAKES???? So I order chocolate chip pancakes. The menu shows them as filled with luscious chocolate chips. What I got was two buttermilk pancakes with about a tablespoon of chocolate chips in the center and a dab of whipped cream. I was sorely disappointed. My husband ordered a side of biscuits and gravy. There were four half dollar hard little biscuits on a side dish (like overcooked cheap Pillsbury) will about a tablespoon of gravy per biscuit. Other restaurants have delicious sausage crumbles in their white gravy that is poured all over the biscuits - but not at IHOP.
The waitress was a young gal who really needed some mentoring, but she managed to get our food out in a reasonable time. As far as cleanliness... the table next to us had at least 10 carafes of old coffee and other assorted items all over it - not sure if they were storing things there or what...
Overall, the food is mostly ho-hum, and the pancakes for a pancake house put a shame to the name.
I did write to the company to let them know how poorly this location was representing IHOP - and no one ever bothered to contact me. I don't really want free food, but good customer service would be to call and tell me how they planned to fix the issues and to coax me back.
IHOP remains silent - which tells me they really don't care.