Chipotle restaurants this one included are quite possibly the worst managed restaurants in the world. They crefuse to hire more people to move the line faster and the employees don't care at all. They screw around and don't care that the customers in line are all complaining. The manager was mixing the rice with his bare hands, no big deal, except for the fact that he had a bandage on.
Worst of all the end of chipotle will be their online ordering. The entire line should not have to wait for a bunch of online orders to come down the line unaware of how much needs to be made to determine if they are willing to wait.