If I could give zero stars, I would. I was referred to Nationwide by my home warranty company and I was told that because they were busy and due to the holidays, they would not be able to come out to even look at my water heater until the following week (7 days). Try to pretend like you care, even if you don't. I would have felt a little better if you just said, "If there's a cancellation, we'll try to fit you in." NOTHING. They were rude and obnoxious. The only saving grace was that my home warranty agreed to let me choose another vendor. Run, far far away as quickly as you can.