A Hux Customer Service Manager reached out to me regarding my experience the Monday following the appointment. He was very understanding of the frustration and apologized for the inconveniences caused. He noted that the cleaning provider had not told Hux that they were unable to fulfill their Saturday shifts. He also said that he understands that, as a customer, I would want to be able to reach out to someone in Hux during situations such as this. Hopefully as the company expands, they will have an on-call person that can be reached during no-shows or emergency issues.
Hux did not charge me for my no-show cleaning appointment and they offered me a complimentary cleaning. I thought the Hux Customer Service Manager was very professional and did everything in his power to make the situation better. I will certainly write a review about my first cleaning at that time. Hopefully I have a five star experience like many of the other Yelpers have.