I hate hate giving negative review, unfortunately, i had to take my sister into the ER, checking was confusing, on top of that, the check in clerks were some what cold and distant, not only to me but to other patients as well. The clerks were casually chit chat with themselves, i noticed some other sick patients checking in were having problem filling out the required paper work, instead of helping the patients, they sat behind their desk and pointed fingers and shouted to give people instruction. There was a man who came in and said he thinking he has a heart attack, the clerk still making him filling out the paper work??? finally a security guard saw him shaken and had a hard time standing so he go grab a wheel chair! Just the thought of being in the ER, these patient are scared, nervous and stressed out, instead of showing a caring, compassionate face, these "customer service" staff make it look like we should begged for the service.