1 star is way to good for this company. I was just on hold for about 45 minutes only to find out that I had the wrong department. After being transferred and on hold for another 10 minutes, I was hung up on. This was after being told that the landline phone number that I had with them was not the correct number. I only had that number for 10 years, but what do I know. I have never put anything on Yelp but I have really had it with Century Link. This isn't the first time I have dealt with their crappy customer service. A while back I had called them regarding another situation and they couldn't seem to find me in their system. I gave them every bit of information I could (except the account number because I didn't have my bill with me at the time) I finally asked the dumbass on the other end of the phone how was it that they can't find me in the computer but they can always send a bill out to my house every month? He couldn't answer that one. They are a bunch of idiots over there.