I wrote a review about Dr. Lopez that was not so nice. I had a lot of feelings surrounding my sick dog that resulted in having to put him to sleep. I am amazed that the doctor saw that and felt the need to call me and clear the air.
Dr Lopez called me after seeing my review on yelp and we had a lovely conversation. She was very compassionate on the phone and expressed her sympathy and even cried with me during our conversation. She explained to me a lot of things surrounding that day and really put my mind at ease. I wish we could've had this before my dog died, but her calling me after seeing what I wrote and knowing I was unhappy was very big of her and shows her true character. I would totally give her another chance with another pet in the future because anybody that can do what she did even though someone gave her a bad review and be that caring with me deserves that.
On top of all of that, all of the staff there was excellent with us and our dog. They got our boy back to us after only a day and a half. We also got a lovely handwritten card from the staff sending us their condolences. Even though they are an emergency hospital, we thought their prices were fair and not up charged. I just wish that they would have forwarded the message to Dr. Lopez that I left for her to call me before his procedure. Maybe all of the confusion would have been avoided if Dr Lopez would've received the message.