I really hate dealing with my car. I have no idea how to fix it when something happens, and it's pretty obvious how clueless I am. I really appreciate it when garages treat me with respect and don't try to take advantage of my ignorance.
I've had some mixed experiences at Mr. Tire. The first couple times I went there, the owner/manager was very kind to me, explained my options, and gave me a good deal.
The last time I went I worked with someone else, and I was pretty disappointed with the service. I needed a muffler, so I made an appointment online. They called and asked if I could bring it in a day before so they could take measurements and get the parts ready and give me an estimate. I did. Then I brought it back on my scheduled appointment day. They didn't have my appointment in the books, forgot to take measurements when I brought it in the first time (What did they do instead? Take pictures of my car and give me a laundry list of other things wrong with my car), and didn't have an estimate. I had a price point in mind for my muffler based on what some people told me. When I finally got my estimate, it was more than $100 of what I was expecting. Needless to say, I took my broken car someplace else. Definitely didn't appreciate how they wasted my time.
Maybe I should try to learn more about cars? But I'd rather find a trustworthy place to take my car. Maybe I'll go back there, but it probably won't be my first choice.