I should preface this by saying I don't drink coffee, so I'm far from the target customer of this business. I basically just wandered in because I was running WAY early for an appointment one morning and thought I'd grab a muffin for breakfast while I waited.
The staff seemed decent enough, but nothing out of the ordinary. The service was very much "by the book" - a quick high, take my order, tell me how much it is, give me my change and a 'have a nice day'. Nothing to write home about in either respect.
The muffin and hot chocolate I got were more of exactly that - same old, same old. You could get pretty much the exact same thing in any coffee shop that's ever existed. And the prices? Well, they were better than some, but worse than others. Yep, yet another reason that this place failed to make an impression either way.
The only things that made me go more positive than negative about this place was the fact that the decor is rather nice, the comination of products gave the whole shop a very pleasent aroma, and (one of my favorite things to see in such an establishment) FREE WIFI!
So, if you're looking for the best tastes and the lowest prices, or even the cheeriest staff? My one experience tells me this is not the place. But if you want a nice relaxing place to sit down with a moderately priced, run of the mill warm beverage while surfing the net? Then 'Urban Bean' is a pretty solid choice.