Let me start by saying i had one of the best sandwiches in a long time here, in fact i went out of my way to revisit twice and told at least 3-4 people about it and suggested they check it out.
That all ended today when the girl "Carol" that tried to take my order said she couldnt make the sandwich i had already ordered 3 times in the past, an italian (hot). She said no we cant heat the italian and referred me to the menu showing the three "approved" hot sandwiches. I asked well how do they get heated? Is it difficult? No, we just microwave them she says. I said i have gotten this the last 3 times without an issue at all, she said "they must have bern new or didnt know what they were doing.
I said well i dont want it cold, why cant you just toss it in the microwave to make a customer happy, it sounds easy. "Sir! These are the only hot sandwiches, so pick one of those or step out of line". I tried to plead once more saying i really like that sandwich cant you make an exception? Can i talk to the owner? No sir! Is there anything else you want? I said no Carol, i just wont be coming back again i guess. Her reply "WHATEVER" while rolling her eyes to the next customer in line.
This is a small independent shop that has potential, but imo will never be more than a low scale easy lunch for the nearby corporate offices in the block.
What happened to customer service? I wasnt asking for anything difficult. In fact i ordered this before and the clerks didnt even mention i was asking for a special off the menu favor.
Shame on you for treating me this way and shame on Carol for making sure everyone in line saw her make a fool of me.
Good luck in the fickle sandwich biz, oh and did i mention i managed potbelly sandwich works in Chicago for years?
Pathetic.