Meh, I've had great experiences with other Honda dealers, but not with Honda West's internet sales team.
I had to chase down the sales rep, who didn't reply to a request asking about the price of a car. When I finally got up with him, I asked for best price, but he gave me MSRP.
He must have a terrible sense of humor, because he said he could only provide the price in person - total garbage. I won't waste my time with a sales rep who pulls BS stunts when he had a buyer ready to trade.
I won't waste time with this dealer again, either.
Let's compare this to purchases in 2007 at NC dealer, and again in 2014 at California dealer. Both of the other dealers' rep were serious business men. They immediately thanked me for reaching out, and provided a clean no BS offer at a fair price, and it wasn't MSRP. I bought both cars the next day.
1 bad experience with a Honda West online sales rep who used poor judgement lost a what would have been a guaranteed sale that will go to a competitor.