4+ for food, 2 for service - averages 3?
We arrived earlier than Friday dinner rush, without a reservation. Three of us, myself and two children 14 and 11. Other families inside, so great to know we picked a family-friendly place. Seated quickly. Handed menus, no introductions, no specials, no real communication, or welcome.
Food was AMAZING! Garlic scampi and calamari to start - delicious! Pizza was real Italian style! Fettuccini Alfredo (which besides pizza is one of only a few other kid friendly items on the menu) was ordered without mushrooms for a child. Don't do that!! It was very plain/boring. Like noodles with butter. Had to request Parmesan on the side.
No offers of pepper, anything else?, No check-ins through entire dinner. Took some time to notice we were done. Took leftover food away to be packed. We had to ask about dessert, which we then ordered. Tiramisu- AMAZING! My 14 year old son tasted - and loved - the booze... :)
Bus boy came and cleaned up around us. And then we waited - and waited - and waited - for a bill. 25 minutes. A few staff, but hard to get anyone's attention.
They all seemed busy with new guests. One table of 6 guests had 3 servers/staff hanging around, socializing, discussing wine and menu. etc. Kids got tired of waiting, gathered them up with leftovers, and went to front bar/reception to ask for bill and pay.
I was honest and I expressed my REAL pleasure for the food, but that it felt service really dropped off at the end, I was met with cold, rude staff. I paid debit, said again that food was amazing as payment was processing. No eye contact - 4 people at front area - and apparently I was now the bad guy. I left 10%, and left the restaurant. IMO that 10% should only go to the kitchen staff, as the food was truly delicious!
I will go back for the food, and will be open to a better customer service experience.