Tried to schedule an AC tuneup on their website online form, which didn't work. No answer when calling the office phone. After 3 tries, finally reached someone.
On the scheduled day, we were told someone would call before they arrived at the scheduled time. No one called. Two attempts to reach someone in the office failed. Half an hour after the scheduled time, they called and said they would be there in 30-45 minutes. They instead arrived 90 minutes later.
Once onsite, the technician performed the work satisfactory. Only a couple hundred dollars of repairs found.
In conclusion, the work was performed well , but their customer service is severely lacking. Had it not been for the 5-star reviews, I would have given up and went with someone else.