We ordered a refrigerator from this store and we will never, ever use Sears again. Their store representative did not know what she was going, and instead of directing us online she called customer service in our behalf but wouldn't let us place the order through them because she wanted the commission, so we ended up paying $70 more which she said they would refund and they haven't. I have tried to click through in my order receipt to get updates and more information but all of their links are broken and website is terrible. I have been on a call with the Sears customer service line for almost 45 minutes, over 30 of which are on hold. And yet Sears sends me not one but two satisfaction surveys, both of which I completed and I have received no further follow up.