Me and my friend's Reuben and Fried Chicken Tenders took THIRTY TWO MINUTES for it to arrive! 20 of those minutes were spent sitting on the window counter while the bitchy old cashier lady was processing new orders and tickets at a insanely slow pace.
As soon as I stood in line with my date, we both noticed one thing. Despite having only FOUR people in front of me, the line is moving SLOW, even for the cashier register!
Once we both got to the front, there was these two dudes on the bar trying to wake this other guy up because he was passed the fuck out.
We ordered our meals, totaling almost $25, and I gave my name so they can call the ticket.
We waited, waited, and WAITED! We got our lemonades quickly, but as I was checking the time, I realized that the order was already taking more than 25 minutes. The bitchy grandma cashier/busser was walking by, I called her over to examine our ticket and the time. She rudely replied that it isn't done yet and stormed off.
Are you serious? Reuben's are composed of thinly sliced meat that can be cooked quickly, toasted bread, thousand island sauce, sauerkraut, etc. How the hell can the line not come up with my order within TEN minutes? My companion ordered her chicken tenders and fries, which is as simple as dropping both into the frying station.
How fucking long does it take to cook thin meat and bread on a flat top?
Both of us work in the restaurant industry, and we went straight to the front to reseat ourselves at the bar to keep a close eye on the line and the unsold tickets sprawled out on the counter.
By the 30 minute mark, we saw our meals piled on the counter in to-go boxes. My girl tried to get the old lady's attention since the front is EMPTY. Grandma NEVER called my name nor our order number (#270). And then the old bitch fucking ignored her!
When she finally "found the time" to give us our orders, my $10 Reuben got soggy from both the French fry grease and thousand island sauce and my friend's chicken tenders got cold and SOGGY from moisture.
The sandwich was falling apart from torn bread as I was trying to hold it, this deformed, greasy pink and white blob with oil piling up on the bottom of the styrofoam box. My date took a few bites and decided to not finish her "meal".
We are not coming back. Not to this shithole where passed out drunks lie against the bar (and the staff indifferent to the entire scene) and deformed meth heads regularly line up in front of us with uncut and dirty nails. Yes, it took so fucking long for the orders to be processed that I began examining every single bit of detail of the scumbag regulars that come here. Nasty lack of hygiene, but particularly, the toenails of the crackhead couple in front of us are long, uncut, dirty, and PITCH BLACK! The lady looked like some sort of midget cave troll.
We only went here because all of the other restaurants inside Golden Nugget had closed.