Last Wednesday we tried to go to Don Pablo's around 8pm. We were greeted by a hostess and told her we were going upstairs to the bar. We sat at the bar for 10 minutes (we set a timer half way through) and not one staff member ever came upstairs. We went back downstairs to try to get a table, but the hostess was nowhere to be found. We stood there for about 5 minutes until she came back and during that time about 5 other staff members, including a manager, looked over at us and never came over. We were finally sat at a table and after another 5 minutes were never even given waters or greeted by the server. There was probably 5 total tables in the restaurant at this time.
On our way out I asked to speak with a manager and the hostess took me over to the female manager who was sitting down eating at a table near the kitchen. I work in the service industry so I absolutely could not leave without bringing this horrible experience to someones attention. She apologized and offered to take care of our meals if we stayed, but at that point it was too late and we just wanted to get out of there. We were more than happy to pay for those meals if someone had helped us during the 20 minutes we were sitting there. I just wanted a margarita! We left and went to Mad Mex where we got excellent and speedy service.