It is undeniable that this is a popular and trendy chain of restaurant. The design is the same every where. Customer service has been great for me so far.
The food: Warning! Huge portion!! I always have to take half if not even more ham half packed to go and have food coma later. I would say you will definitely get the money worth with the portion even though it is a little bit more pricey. They offer a wide variety of cuisine and food but everything is average. If only they focused on one cuisine and made it really good.
The cheesecake: Very big as well! And they have the most variety I have ever seen. 90% of the cheesecake that I tried here have been very good. It is, though, very chocolaty, creamy, fatty, cheesy, etc. In short, you get a tons of rich flavor in one bite.
Side note but I really love the brown bread they have before the entree. And good news is it is free so of course I always order more of that :P