It amazing how customer service can sometime be terrible.
Complained about a bagel I took to go couple days before. Everybody recognize me since I get my bagels here 3 times a week. But the manager refused to to get my same order comp since I did not have my receipt. " Store policy"
If you clearly recognize and know your customer, if he always take the same thing for the past 3 years and complain one time. Please do not tell him: I cannot do anything without a receipt. And Yes, we are talking about $7 bagel.
To bad..... now my $85 monthly bagel budget just been cancel to your establishment.
Since I will not return. I want to say Marc the older gentleman at the counter was the nicest person ever. Unfortunately Management is not at the same level and if you make some rules(who's normal) maybe you have to understand as a manager, some situation are different and you should not go to an ego trip. Nobody who lives in this area is looking to get a free $ 7 bagel and as a customer, I am simply looking at a good product and a good service.