I had made an appointment for a Thursday @ 5:30 pm to get my hair cut. The receptionist called the night before to confirm the apt and said 5 pm. I said no it was for 5:30 pm and she said oh yes there was a 30 after the five but she had a hard time in seeing it. I said I don't get off work until 5, but assured her I would be there between 5:15 and 5:30. she said that would be okay with my hairdresser. I got to the salon at exactly 5:15 pm and she said the hairdresser had left because she didn't think I was going to come in. "What, she's gone! I told you I would be in between 5:15 and 5:30". We went round and round about the time for a minute of two and someone said I could get a cut with someone else. I didn't want a cut with someone else I was there on a reference for this particular hairdresser. Who by the way said "if she shows up have her make an apt for Saturday" I couldn't believe it and now I'm really ticked that someone dropped the ball. No one apologized and especially the hairdresser. She didn't even offer one either to say she was sorry there was a miscommunication somewhere. Well that's okay you just lost a good customer that tips well. One star is too good for the way I was treated.