I called on 12/20/17 to request an appointment for an estimate for repair or replacement. Today 12/22/17 the service person came out by 10:00 and did an inspection with estimate for both. With no pressure from him, I decided on complete replacement. He was able to return in about 1 hour with the new door. He installed the new door by himself and it works, looks great. One person, one day and a very fair price. I don't recall his name but a job very well done!