A huge space, right on the water, a name known to beer drinking Torontonians.... how can they wrong, right? It is wrong, very very wrong.
Major Problem One - BYOE (where E is for Everything).
I have gone here for dinner twice. The first time was on the Monday of a long weekend, so I attributed the fact that the waitress had to run down a list of foods (with associated menu items) they had run out of, to a busier than expected first long weekend. Tonight's visit had them out of 4 or 5 BEER selections..... IT IS A BREWHOUSE! The waitress brought over the standard condiment caddy missing ketchup. Being a ketchup user for my fries (requirement) I pointed out right away it was missing ketchup. She said, so we're actually running low on ketchup so if I find one at another table, I will bring it by. Letter in my meal, I noticed 7 or 8 giant ketchup bottles sitting on the counter in the kitchen. I'm pretty sure there was bus boy or low ranked kitchen staff to fill up a few smaller table bottles to go around for customers.
Major Problem Two - Keep hot foods lukewarm?
Both dinners here, I received my food cold - well lukewarm, but considered cold in the food services standards. Having watched the movie "Waiting" too many times, I never send food back for any reason. Plus who wants to wait another 30-40 minutes for their food.
If I received my food nice and hot as it's meant to eat, I'm sure I would have a great review for it. Standard pub food with twist in a cool space in the busy waterfront area.
Management really needs to pull up their socks or if not, hire someone who has actual (management) experience in the food services industry. I really feel sorry for the wait staff because they are just the messengers. My husband and I never cheap-ed out tips, but there may be others who do. It is clear where the problems stems from.
Had great potential, but a big disappointment.