I've read several reviews before going. I went and was greeted by a young lady (didn't catch her name) I asked for a pineapple dole whip. I asked for a direct pour since a lot of people mentioned about the empty hole. I did ask and she said the reason why they swirl it is because they weigh the amount given. So for everyone complaining about the hole it's not their fault it's company policy. I only went for the dole whip and I was happy. Will be going back.