This review is for the Pharmacy.
After a negative experience in the pharmacy today, I will NEVER use this place (or likely any other Wal-Mart pharmacy) ever again.
My girlfriend has been using this Wal-Mart to get her prescriptions for several months now. Today, we went in for just that. After checking in at the main counter, they said that it would be ready in 20 minutes. An understandable delay; they need time to get things ready. The pharmacist said to come back up to the front counter around 1:20, since the pharmacy staff goes on break at 1:30. So we went off to kill 20 minutes, looking around in the Electronics section.
We came back at 1:20 as we were told and were met with a very lengthy line. ONLY ONE register person was working, and the line was slower than molasses. Finally, it hit the point where we would have been second to the next in line. And it was 1:25. Soon, I'd finally have my girlfriend's prescription and be rid of this hell hole.
They shut the counter down and went to lunch, with NO CONSIDERATION WHATSOEVER to those of us who had been waiting. The gentleman behind me said that this was "bull", since he had to wait 20 minutes for the prescription, and then another 20 in line without getting helped. He hit the nail right on the head. The fact that it wasn't even quite 1:30 yet (my watch still showed 1:25) only adds insult to injury.
When there are people waiting in line, YOU HELP THEM before you go to lunch. Period. I've worked in retail in the past, and if I had ever taken a lunch and ditched customers waiting in my line, I would have been fired on the spot. If you absolutely, positively MUST go to lunch at 1:30, you get back-up to cover for you. There is no reason the entire pharmacy staff needed to go to lunch AT THE SAME TIME.
I'm going to go back and get the prescription later. And after that, I will NEVER give Wal-Mart's pharmacy my business again. Teach these guys a lesson by taking your pharmacy needs elsewhere. This nonsense has to end.