I've been taking my 1 yr old. mutt to Paws since she was 6 months old. In Feb. I rescued another puppy and have been taking them both for months. I've used them for daycare weekly, and also for boarding. My dogs have always come home with good report cards (I love the report cards!) and the staff has always been kind to my face.
There are a could of issues that I have with the facility to date:
1. They have cameras, which is a great bonus, however I've seen other animals be treated unlike I would want my own animals treated.
2. When picking up my dogs up from boarding, they also returned with food when they were sent with the specific amount they eat everyday. I understand sometimes pet's won't eat when they're away from home, but why was I never contacted about this?
3. Recently the started splitting my pets into two different rooms without first notifying or suggesting this to me. I noticed they were separated due to the camera's in each room. My dogs were both suffering through anxiety being away from each-other, which I witnessed through the camera.
4. Once I voiced my opinion on not separating my dogs, I was told that my younger puppy was too rough with the little dogs. Which I would have been completely understanding of, had I been informed before action was taken on their end.
Needless to say, I won't be continuing to send my pets here. I appreciate the hard work of some of the workers, but for the price you pay, my animals should be treated well.