I rent cars at Pearson's rental car facility twice per month. I don't normally rent from Thrifty / Dollar, but this time aroudn they were they cheapest option, so I left the company I normally use, and I gave them a try. The experience was terrible.
When I arrived, they did not have any cars. AT ALL. They said they would forward me to Hertz, which has cars, who they claimed was their parent company.
The Thrifty / Dollar agent (whose name was Mark) was extremely unfriendly. He claimed that although my reservation was for a full size, the only car they would be willing to give me was a compact -- he stated that they don't have any full size cars -- even though Hertz said that they do.
He refused to ask Hertz to give me the full size that my reservation confirmed for me.
I asked to speak to a manager. After telling me that there was no manager, he refused to tell me the manager's name. When I insisted, he finally gave me the manager's first name, claiming he is not around and not available.
I had a good experience with Hertz, but I would never go back to Dollar or Thrifty, AT THIS LOCATION. They are horrible.
The agent was rude, unfriendly, aggressive, and did not even think of offering an apology for the fact that he did not have a car, despite my confirmed reservation.
I would never rent from this location again.