My first Chopt experience was superb! We came in around 3pm and there were relatively a good number of customers inside. Staff were courteous and pleasant. I ordered the Saigon Chicken while my boyfriend had the Shrimp Summer Roll. I like how they offer the complimentary breads at check out since not all want to eat salad with breads. We were impressed by the huge portions of the salad and were even more impressed by how fresh and delicious it tasted. I was thinking about it all night and decided to come back the following day.
This time, I came alone and arrived around noon. The line was long but I don't mind the wait. Staff remained courteous and pleasant but they look to be in chaos. I still ordered Saigon Chicken because I couldn't get over it! When I got my order, the amount of salad wasn't the same as yesterday. Today, it just barely crossed the midline compared to the one I had yesterday. Ingredients weren't as abundant. Probably because everyone was in a hurry to make a salad bowl.
What saddens me is that there is a huge difference in service in different times of day. Service should be consistent all throughout the day weather it's peak or off peak.