Very poor service. Typical answer we got after booking a cruise was "I don't know" and then call the cruise ship line. The whole point of using a travel agent is for them to do the work and hopefully have the answers to clients' questions. Otherwise why bother using them. We booked a cruise as 2 separate people sharing a cabin, different names and different credit cards. It took multiple requests for information to be sent to both of us. When they finally got their act together to send us both emails, information for one traveler was often sent to the wrong person. No surprise all the review on yelp for this agency are BAD!