I have Never had to deal with such pathetic customer service than with LKQ!
I had ordered a car part for my car in March 2014. They sent the wrong part. It is now JUNE and it has not been picked up! I have called for months and their incompetent people can not find the loading dock to pick up one package. Dealing with the manager Veronica was by far shocking and unbelievably unacceptable response to a frustrated customer. She told me at this point I need to bring the part to them and they don not deliver car parts to peoples place of work. Aaahh Wrong answer!! As a professional and a manger you quickly remedy the situation , apologize and let the customer know you will personally check into the situation and fix it. She failed miserably!