I ended up in tears. I tried to make an appointment when I won't be exhausted but the only time I could get was 400 pm on Friday. The hairstylist was the owner . My haircut and style took three hours. They knew I was exhausted after a 400am shift but nothing changed their game plan. The hair stylist was super energetic. Even after I told her my sister was a psychologist she continued to pepper me with questions. I don't use my hairstylist as a counselor. If you do she might be great. But I have a very personal life. After answering many of her questions about my son with monosyllabic answers - which would signal a "drop the topic" with anyone else - she continued to dig at me and I told her I have a child who is mentally disabled. She said "oh" and walked iaway from me. I burst into tears. The lady at the checkout counter all of two feet from me stared at me as I sobbed. No one even gave me a Kleenex. It was horribly uncomfortable and invasive. My hair is so product slathered I have no idea what it really looks like. The lovely staring desk girl asked me to give a "tip" this horrific experience cost me 157. Dollars - do yourself a favor and skip it.