Would have liked to "love" "Bluephies", but alas I can not. After my first 2 selections were not available to order... (Mediterranean pasta bowl, 2 egg breakfast) I settled on the black bean burger... That was more like a bean dip than burger... Tomato was not quite ripe and hard in the center, causing the pressure of biting down on it to send the contents out all sides of the bun, and on to the plate. The fries were excellent, as was my wife's Chicken Pot Pie....
As I am posting this, I am being approached by one of the managers that was genuinely interested in my concern. For those who may not think that your "Yelp" voice is heard by the Establishment's you frequent.. I am here to tell you that they are... She noticed the comments that I posted with the pictures on this review... And sought me out to try to rectify my concern's. While the first manager passed us by, the second stopped to apologize for any inconvenience, and assured us that this was not a typical experience for their diner's. And for that, I have added 2 more star's, and may give them another chance in the future
Thank you for caring about your patrons concern's, and for doing something more than just shrugging us off. She credited our Bill for the burger, and offered us a free desert. What made the biggest difference was her sincerity, and willingness to own the mistakes.