The concept of this is great, there is something for everyone, however, pay very close attention to the nutritional facts.
My friend and I went to the new location downtown. We peeked at the menu and nutritional facts ahead of time so I was aware of what I was ordering before I got there. We entered and there was no line.
We encountered a ver courteous cashier who explained how everything worked. He took our order and we got a table. The tables were clean but a little cramped together.
Our food was delivered timely and was pretty good. Not the best thing I have had in Pittsburgh but it was A-OK! The food was warm and fresh. I had the Japanese Pan Noodles with beef. We also ordered the Pot Stickers which were better than my meal.
I should mention that they have a wide variety of fountain drinks, including diet vanilla dr. pepper....YUMM!
There are employees that walk around and gather dishes and ask if there is anything else that you need.
I was shocked to discover when I got back that my meal had 620 calories and the beef was an additional 340 calories. If you find the nutritional information online you must order the small portion, which was not given to me as an option. The website provides a flowchart of what you can order to stay under 500 caloriess but you have to order the small portions. I also found online that they do have the option to order a small meal, with a protein, and soup or salad. I think that will be the best option for those that count calories.
I will probably go back there at some point but no rush on my end. I will also need to pay alot more attention to the nutritional content upon ordering.