I Only write reviews if my experience is dirt poor or exceptional, and this one is EXCEPTIONAL. The staff here go out of their way no matter the request. The restaurant staff greet you by name and will remember your preferences from the day prior. Ariel Cormier is the Banquet Manager and he ensures everything is is perfect and that everyone is taken care of. I would definitely recommend this hotel and I will be sure to be back again during my next visit to Charlotte.