This place is definitely a solid 4 star joint. I've visited this place several times and the good about it is that the place is always clean. The staff is hardworking in that they're constantly making sure everything is presentable and they are extremely nice. They definitely value customer service. They also have recharge seats, so you can charge your device while eating, which a phone-aholic like me enjoys.
The place has never been too loud, which I definitely appreciate.
The food is fresh. They boast about it and I believe it, however fresh doesn't always mean good. The sandwiches are average with the exception of their turkey bacon avocado which was awful. Maybe it was just that day but it was poorly made and the avocado was slimy. The only soup that stands out is the lobster bisque, I'm also not a giant soup fan, so that can be taken with a grain of salt. Their salads however will get praise from me all day. I love their salads especially with their strawberry vinegarette.
The combination of great environment and decent food = solid 4 stars