Last night our dog went into shock and we rushed her to this emergency hospital. Being that we're in the foster/animal rescue world, this unfortunately wasn't our first time here. I had to run in with no shoes or makeup on and in a complete panic- the staff was quick, efficient, non-judgmental & calming. My dog ended up passing last night... Which was a hellish experience... Only made worse by a belligerent woman who was screaming and berating the staff for the most outrageous reasons. This woman made my hellish experience of panic and fearing for my dog's life just THAT much more traumatic. On top of her unreasonable behavior- she repeatedly informed the staff that she was a "physician," she was a "MD"... I feel sorry for her patients if there is any truth to that... Dr Brian had to tend to my dying dog, and made that clear to the verbose Dr. Psycho... Yet She continued with her rant, clearly putting her (non-urgent) craziness before my dog's life. Thankfully, our wonderful doctor (Dr Brian) and his vet tech made this God-awful experience easier on us. Thank you Dr Brian and your wonderful, caring staff for everything. These people truly belong in this field- they truly care about you and your pet. No doubt about it.