The worst customer service I have ever encountered. I am self-employed and if my customer service were this poor - I would have no business. Their paper rates are very high and there is no flexibility in anything! My husband and I are leaving for an extended vacation and they would not accommodate us in any way. Not by giving us credit, not buy extending the subscription by 12 days ( the number of days we are out), nothing! The only thing we can do is pick up twelve papers after we come back. That is absurd! Do customers really want to read 12 papers that are not current news! PPG obvioulsy does not care any more about satisfying their customers. What a shame.