I came in to Kohls looking for men's dress shoes for work. While searching, I opened one box of shoes and they had clearly been worn and returned, and there was a foul odor. This wasn't foot odor, no there was dog feces still on the bottom of these shoes in the box. How did the customer service people not catch this during the return? I did eventually find a pair I wanted. I get in line for the single cashier that was working. Having been to Kohls recently I knew that they offer a discount on your purchase if you apply for credit. Well everyone decided to apply for the discount that day, and as you know filing out a credit application takes quite a while. This is really not a great system as it holds up the line anytime someone agrees to apply. So eventually after a long, long wait the manager brought in another cashier to speed things along. I had a coupon in Passbook on my iPhone for 25% off. I show the cashier the coupon and she looked very confused. She pondered it for a moment and decided that it must be a 3rd party coupon, and that they don't accept 3rd party coupons. I ask her to please try to scan it anyway as it came from Kohls.com but she decided that this new "smartphone" thing was too scary and to not even try. After asking a second time I gave up and paid the full price. All she had to do was just try to scan it or key in the number and I would have been happy, but no, she has to rudely tell me no. Customer service is a foreign concept to these people. I will NEVER be back.