We always enjoy staying at this hotel. However I have to knock it down a point maybe a point and a half if we could do half points because our maid never replenished our toiletries with fresh new bottles of shampoo and shower gel. Granted they were half full but I thought it was a bit tacky that they didn't give out new ones at least every other day if they were trying to save money. Plus we like our room on the cooler side and EVERY time the maid came and left our thermostat would be reset to 72....very annoying. A few years back while staying here we came back to our room while a supervisor was double checking the room after the maid worked on it. The supervisor told us she did random checks on the quality of the rooms after the maid fixed it up. Perhaps they need to step that up again cause it kinda left a little more to be desired this time around. Still 4 stars cause over all the hotel is very nice, bright and decently ventilated.