I'm a big fan of cake so for my daughters 9th birthday I decided to try one from chocolate & spice. I read a good review for the bakery in the newspaper so I figured it was worth a try. I ordered and paid over the phone for a white cake with blue bordering. I also spoke to two different people on two different days regarding the order and was confident they would do a good job. I sent my husband to pick up the cake an hour before the party and whenhe got there they told him that the order must have gotten lost because they never made the cake. They said they would hurry and make one and asked if we could come back. since we had no time to come back they did offer to deliver the cake which I guess was the least they could do. Unfortunately the cake was prolly the ugliest looking cake I have ever gotten. My daughter was upset because in her words the cake was hideous. Everyone felt that the cake was very poorly decorated. They definitely rushed making the cake. The taste was decent however I've definitely had better. The cake was expensive and after all of the mix ups we were not offered any discounts. To top it off my husband said the customer service when he first entered the store was horrible. We will not be returning to chocolate & spice.