I think what bothers me most about this place is the lack of customer service. I keep coming back because the food is good. My family and I have tried this place more than a handful of times hoping that the lack of service was just a fluke. But no, it's not. Everything we walk through the front door, I have yet to get a smile and "welcome to portfinos" we just get "how many?". The cooks are right by the entrance too. They see everyone that walks through the door. They could say hello and give a smile or welcome to portofinos, but no. So- I give this place a 3 star because of the lack of hospitality. If they stepped up their greetings at the door, I would give them a 4 star because I do like their food.