Frustrating using their online as well as store order system. I wanted to order a bench online, couldn't, then tried at the store, couldn't. Their solution, maybe I could ship it to a U.S. address and drive down to pick it up.
We also wanted to order the wall organizing system. They didn't have it in stock. Tried online not in stock.
Ordered curtains, delivery time 2 to 3 weeks. It's four weeks now. When I call to see if it's in I always get the run around, I've waited on hold for 6 minutes, been forgotten, or been passed to a sales person who is busy with someone else. When I did call back they can't look it up but have to go find paper copies to see if it's come in. Really?
The products are expensive and I expect better service. The store personnel are not knowledgeable about the process involved in running the store.
Their computer system seems inadequate it's always going down, or slow at least when I'm there.