I had to wait a good 15-20 minutes for my appointment, wondering if the woman had forgotten about me, but in all fairness, she was honoring a living social certificate that had expired in March and I had called 6 weeks after the expiration begging to use it. It then took 2.5 months to get a saturday appointment with her, but I finally got one at the end of July. So I was willing to let a lot fly since she could have taken my money and said your bad for forgetting to book! The facial was nice... I have nothing to compare it to since this was my first ever. She gave me a scalp massage, and shoulder rub, hand rub. The facial had a steam component, a salt or sugar type scrub, then a series of moisturizers. She asked if I wanted any extractions and I said whatever you think and she said I didn't need any, I had good skin. (Then why ask?) She ended it at an hour even though my certificate was for 75 minutes, but I was still happy because, again, it was an expired certificate. lol. I'm easy to please.