apparently since the sale has gone through the customer service is only to make the initial sale and then leave you out high and dry. since purchasing vehicle i still have not received my financial information of who my lender is, when my payments are due and how to pay. i was told my first payment was due april 26th, so here i am 1 week away from when i was told my payments were due and still clueless on the financial institution. in addition since then i have had more credit inquiries on my credit, i get notifications when they happen and since leaving (with vehicle and signing documents mind you). i gave additional information to the person i was dealing with, getting no notification and come to find out he has quit and left me out to dry and something as simple as an auto reply or forwarded to another associate would be satisfactory. i also have not received my plates which my temporaries will expire next week same day my payment is due and i have received nothing.
do not buy from autonation once the sale has gone through you get ignored. this is exactly why people hate the car buying process and you need to read reviews to see how you are treated before sale, during and after.
even after telling them to stop running my credit and that i did not authorize them to run my credit passed the initial time at the dealership all of places had hard hit inquiries on my credit (30 days past being at the dealership).
these places continue to hit my credit as of april 19th a week after i told them to stop running my credit:
gateway one
gm financial
coaf
fifth third (ran twice)
ally financial
capital one
i did not authorize these but they continue to run my credit and lower my credit score and i repeat i have told them to stop running my credit and still it gets run. they have gone rogue on my credit to finalize the deal now that they are in panic mode realizing i have a vehicle with no financing. had my lawyer run the vin with the dmv and still no paperwork to be received.
stay clear of auto nation.