I am giving 2 stars because the overall place is very good, but the customer service is what brought to light the 2 stars. I went in on 11/19 for my birthday, it's actually, or at least was, a great program to get a free sub on your birthday. When I ordered and showed my ID that it was actually my birthday, I was immediately asked if I had the rewards app, I honestly knew nothing about the app. Now it wasn't that I needed the app, it was the way that the entire experience was approach. Lisa S., who I was later told was the GM, basically said, "if you don't have the app then I can't help you" and then "would the others in your party like to order something?" I was floored. I was so shocked because this restaurant has historically had amazing customer service, over the top customer service. So I proceeded to order my daughter a sandwich, because she really loves the Hook & Ladder, while the rest of us were deciding our options. In the meantime I downloaded the app and it immediately showed a reward of a free birthday sandwich so I went back up to the counter, and it happened to be a very nice young man, David, that greeted me. While I was standing there Lisa asked him to step to the side and she told him to tell me that it takes 48-72 hours before my app will update with there system, keeping in mind, I can hear this entire conversation. So he came back and told me about the situation, it was at this time I fully decided that I was no longer going to deal with Lisa and this particular restaurant, so we left and literally went next door to a mexican restaurant that gladly provided me with a birthday discount and my party of 8 had a nice lunch together. I could not believe how this general manager, Lisa S., could possibly be in charge undoubtedly knowing that she is in no way mature enough or professional enough to even address a customer concern or situation. It was apparent that she was not going to try and provide a good customer experience nor was she interested in future business. A lot of people in the restaurant saw this and a couple even commented to me on her attitude. I am not saying that I won't return, just not when Lisa is there.