went in on a Friday before the long weekend to have a color and cut. I knew it was a longshot to get an appointment for a walk in, but they confirmed they could fit me in. Explained I needed some damage cut off and wanted my color touched up. Thought we had a good plan. I was shown a quick view of the color after blowdrying but before styling. I left with curled hair which appeared to look nice. Upon getting home and washing out all the product to really see it, I noticed horrible patchy and uneven color, and the "trim" I asked for ended up being more than double the amount we agreed needed to come off. My layers are blunt and not blended at all, think staircase all over my head. I'm so disappointed, and now have to pay another salon to fix the damage. My hair is so dry and brittle now as well from the processing that I have had to invest in deep conditioning just to get a brush through it at all.
Update: I added a pic to my profile of just how bad my hair came out